Shipping & Returns Policy

At MotiStore, every order is produced specifically for each customer. Because we manufacture custom printed packaging, we encourage customers to carefully review all artwork,

specifications, quantities, and shipping information before approving an order.

1. Shipping Policy

1.1 Production Time

Production begins only after:

• Payment has been successfully processed.

• Artwork has been approved (when applicable).

• All order specifications have been confirmed.

Production times vary depending on the product, quantity, and finishing options selected. Estimated production times shown on our website are approximate and may vary during
periods of high demand.
If additional information or file corrections are required, production will begin once all requested updates have been received.

1.2 Shipping Time

Once production is complete, orders are shipped through trusted national carriers.
Estimated transit times:

• Standard Shipping: 2–7 business days

• Expedited Shipping: Available upon request for select orders.

Shipping times are estimates provided by the carrier and are not guaranteed.

1.3 Shipping Address

Customers are responsible for providing a complete and accurate shipping address.
MotiStore is not responsible for delays, additional shipping charges, or lost packages resulting from:

• Incorrect addresses

• Missing apartment or suite numbers

• Invalid ZIP codes

• Refused deliveries

If an order is returned due to an incorrect address, the customer will be responsible for any additional shipping costs.

1.4 Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
Tracking updates are managed by the shipping carrier and may take several hours to appear after shipment.

1.5 Shipping Delays

Although we work hard to deliver every order on time, MotiStore cannot be held responsible for delays caused by:

• Weather conditions

• Carrier delays

• Customs inspections

• Natural disasters

• Labor strikes

• Other events beyond our control

2. Returns Policy

Because all products are custom manufactured, returns are limited.

2.1 Non-Returnable Products

We cannot accept returns or exchanges for:

• Custom printed pouches

• Custom roll labels

• Shrink sleeves

• Stickers

• Any personalized or made-to-order product

unless the product contains a manufacturing defect or production error caused by MotiStore.

2.2 Damaged or Defective Orders

If your order arrives damaged or contains a manufacturing defect, please contact us within 7 calendar days of delivery.
To help us evaluate your claim, please provide:

• Your order number

• Photos of the shipping box

• Photos of the damaged products

• A description of the issue

Our quality team will review the claim and determine the appropriate resolution.
If the issue is confirmed to be our responsibility, we may, at our discretion:

• Reprint the affected products

• Replace the affected products

• Issue a partial or full refund

2.3 Color Variations

Printed colors may vary slightly due to:

• Screen calibration

• Monitor settings

• Printing materials

• Ink characteristics

• Production tolerances

Minor color differences are considered normal in commercial printing and are not considered manufacturing defects.

2.4 Customer Artwork

Customers are solely responsible for:

• Spelling

• Grammar

• Barcode accuracy

• Nutrition facts

• Regulatory information

• Dimensions

• Final artwork approval

Once artwork has been approved and production has begun, changes or cancellations are no longer possible.

2.5 Order Cancellations

Orders may only be canceled before production begins.
Once production has started, materials have been allocated, or printing has commenced, the order cannot be canceled.

2.6 Lost Packages

If a shipment is lost during transit, please contact us immediately.
We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.
Carrier investigations may require several business days before a final determination can be made.

Contact Us

If you have questions regarding your order, shipping, or returns, please contact our Customer Support team.
Email: support@motistore.us
Website: www.motistore.us
We are committed to providing premium packaging products and exceptional customer service.